Returns & Refunds

Last updated: [date — to confirm]

DRAFT — pending HairCare360 management & Malaysian legal review. This page is a working draft. Items in [brackets] are business facts HairCare360 must confirm; nothing here is a finalised legal commitment yet.

Returns, exchanges and refunds are arranged personally through our customer service team — there is no self-service returns form. Contact us and we'll guide you through the options for your order.

How returns work

If you'd like to return or exchange an item, or something arrived faulty or incorrect, please contact our customer service team with your order details. We review each request individually and let you know the next steps.

How to reach customer service

WhatsApp: +60 12-690 1378
Email: hello@haircare360.com

Please have your order number and the product details ready so we can help you faster.

Faulty or wrong items

If an item arrives faulty or not as ordered, contact customer service and we'll make it right.

Specific timeframes and conditions are confirmed by our customer service team on a case-by-case basis. [Consumer-rights wording to be confirmed with Malaysian legal counsel.]

Contact

Questions about this policy? WhatsApp +60 12-690 1378 or email hello@haircare360.com.
HairCare360 is a brand operated by Passion Trading Sdn. Bhd. (Registration No. 198801009579 · 176936-H), 1A Kek Chuan Road, George Town, 10400 Penang, Malaysia.